Terms and Conditions

Order Placement & Payment
Upon purchasing our products you authorize that:

You agree to this site’s payment terms.
Any and all credit card information is accurate, complete, and true.
Your credit card company will honor all charges incurred.
All charges incurred by you, including fees, shipping, handling and taxes, will be paid by you in full, at the acknowledged price.
The credit cards accepted by this site are Visa, MasterCard, and American Express. We also accept PayPal transfers and various local payment methods such as iDEAL, Giropay, and Sofort. Credit card, Paypal, and local payment methods are all processed by Braintree. We reserve the right to cancel or defer the acceptance or processing of any order at any time in which case you will be notified.

Local Taxes
Brusso Hardware charges VAT taxes to customers inside the European Union. Customers elsewhere are expected to comply with local laws. International customers, all our prices are exclusive of local taxes and import duties. Customers are responsible for any taxes, customs fees, or import duties related to the purchase of our products. We ask our customers to be familiar with local taxes and regulations before purchasing our products.

Goods delivered from European warehouse of Brusso Products LLC fiscal rep. by ITC Logistic Support BV, Helmond VAT NL 826253969 B01

Shipping & Delivery
Prices shown on this site do not include shipping. Clients are responsible for all shipping charges including any charges generated by our shipping partners prior to arrival. Our shipping partners are United Parcel Service (UPS). All shipments outside the US are FOB our shipping point. If a package does not arrive due to inaccurate information provided by the customer, the customer shall bear any additional shipping costs incurred.

Most items ship from stock in 2-3 business days. If we are unable to ship your order within 2-3 business days we will advise you via telephone or email and offer you the option to split your shipment or cancel your order. Delivery times displayed are estimates based off information provided by our shipping partners. Shipments can be delayed for a variety of reasons. For international shipments, be advised shipments may be delayed because of customs processing and duty collection.

Measurement
All of our parts are manufactured, measured, and inspected in US Customary/Imperial units. Any reference to or descriptions of Brusso Hardware in SI or Metric units is only referential and approximate. If you see metric units used either on this site, in an email, or in any other communications with Brusso Hardware understand that all these units are for reference only and that these measurements have all be converted from our official US/Imperial measurements.

If you have a critical application and would like more detailed information about our parts please email us at info@brusso.com.

Defects
A customer who believes that his/her product is defective must file a complaint within 90 days of receiving the product and email a photo of the damaged item along with order name, number, and contact information to

INFO@BRUSSO.COM

for inspection. If Brusso deems the product to be defective by fault of Brusso, at our option the item(s) will be repaired or replaced at no additional cost, and shipped with the same method originally chosen.

Return Policy
Any standard item we sell that has not been opened and is still in salable condition can be returned for a credit less a 20% restocking fee if it is received within 90 days of purchase. You are responsible for the return shipping charges. Original shipping charges will not be refunded. Once the package has been opened we will not accept a return. To initiate a return, contact info@brusso.com. We will provide you with a Customer Return Number (CRN). Please do not ship any return packages without prior authorization from Brusso.

Returns should be mailed to:

Brusso Hardware c/o Bergen Logistics BV
CRN #####
De Amert 445
5462 GH Veghel
Netherlands

Custom Work
Inquiries for custom work must include detailed sketches or prints which will be quoted by Brusso. Orders will be accepted based upon our quotation and your approval for work to be done and the deliveries quoted which are typically 6 weeks. Payment for custom work will include 50% down payment with the order and payment in full before shipment is made. Interest will begin to accrue on the outstanding balance at the rate of 1/2% per month after 15 days of the final invoice date. Custom work is not returnable.

Trademarks
“Brusso” is a registered trademark in the United States and in Europe. It is the sole property of Brusso Products LLC. Any logos including or relating to the Brusso name are trademarked property of Brusso Products LLC. Any reproduction, publishing, republishing, transmitting, distribution, modification, posting, uploading, or otherwise misusing these registered trademarks is strictly prohibited without express written consent.

Errors and Inaccuracies
We do not purport to have a site that is completely free of errors and/or inaccuracies. We do not make warranties or representations in any way implying, explicitly or suggested, regarding the products and/or content of this site. Although we do make every effort to provide accurate information, there does exist, however, a chance that the information provided about a product’s price, availability, or any other details relating directly or indirectly to the product, may be incomplete or inaccurate. We, therefore, do not claim that this site is error-free, completely updated, or make any warranty thereof. We reserve the right to update the site without prior notice, be it correction of errors or any other change, as we see fit. Additionally, we reserve the right to cancel any order submitted on the premise of an error and/or inaccuracy, upon or after submission, disregarding whether or not confirmation has been received that the credit card has already been charged.